FAQ/Support

NEW VXCollect Web Application - IOS Tutorial

This video guide runs through how to use the VXCollect Web Application on a Apple IOS device. It is the same for Android, desktop browsers except for the setting of Home Screen bookmarks.

Do I Need A Separate Credit Card Merchant Account?

The VXCollect portable payment system for IBOs incorporates into a single service a Credit Card Merchant Account, access to a payment gateway using a secure website page or the VXCollect application for iPhones.  There is no need for you to go to the bank!

One simple application process is all that is required.

 

Do I Need To Have An ABN?

Yes, it is a banking regulation that you have an ABN.  This does not mean you have to be GST registered.  Online ABN registration: Click Here

 

What Credit Cards Can I Accept?

The VXCollect portable payment system for IBOs accepts the following credit cards:

 - Mastercard

 - Visa

 - American Express

 - Diners (VXCollect for IBOs only)

 

How Long Does It Take To Be Up And Running? 

The simple 3 step application process makes it easy for IBOs to be up and running within 5 working days (based on all required supporting documentation is supplied and is complete).

 

I Am New To the Business - Can I Apply For The Business Plan?

Yes, anybody can apply for the business plan.

 

Where And When Are My Funds Deposited?

Payments collected are deposited net fees into your nominated settlement bank account within 4 working days from the transaction date.

 

Do I Get A Machine Thingey?

No, transactions are processed using a secure website or via the iPhone application.

 

VXCollect iPhone Application Installation Guide

This video guide runs through the simple process of installing the VXCollect application over the air (mobile network).  This application is very small and will download and install within minutes.